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Virgin Casino

Virgin Casino


Company information


Virgin Casino used to be part of the Richard Branson Virgin brand. It was bought in 2013 by the “Gamesys” group, and is operated by “Nozee Ltd”, a branch of Gamesys. Virgin is regulated the Gibralter and UK Gambling Commissions.


Software and games


Back in the Branson days Virgin used the browser-based Wagerworks software. With the change to Gamesys ownership came a change to Gamesys's own software, also browser-based. They offer live casino, bingo and poker as well as the standard casino games. The graphics are nice and sharp and the game play is reasonably fast and smooth.


Contact


UK freephone number: 0800 083 1833

Email: support@virgingames.com

Physical address:

Suite 2,
Floor 2,
Waterport Place,
Gibraltar.

Live chat is also available.


Reliability


Virgin has not generated any unresolved complaints that I'm aware of. Although I haven't tested the cash out facility recently, I've played and cashed out many times in the past without a problem.


Comps


Wagering earns what Virgin has always called "V points", which can be converted to cash or flying club miles. Here are the rules:


V Points rules
How to earn V Points: By setting up a member account, you also activate a V Points account in which
you will generate V Points every time you play with cash on any Virgin Games product.
Rate V Points are earned: You will earn one (1) V Point for every £5 real cash you wager on any bingo
games or £20 real cash you wager on any non bingo games. V Points cannot be earned when wagering
with a bonus. Only real cash wagers will count towards earning V Points.
Redeeming V Points: V Points can be converted to cash or Flying Club Miles in the V Point section of
the website at a rate of £0.01 for every one (1) V Point.
Converting V Points to cash: The minimum number of V Points you can convert to cash at any one time
is twenty (20) V Points (which converts to £0.20). Converted cash will be credited directly into your
member account.
Expiry of V Points: V Points will expire ninety (90) days after the last play recorded by us on your member
account. To maintain your V Points balance, you must earn a minimum of one (1) V Point within ninety (90)
days of earning your previous V*Point (this means that within ninety (90) days of earning a V Point, you
must wager a minimum of: (a) £5 on bingo; or (b) £20 on non bingo games).


As per the last rule above, if you have a V point balance which hasn't been converted to cash (or flying club miles), you need to wager up to the value of one V Point (£5 on bingo or £20 on casino games) within 90 days of your previous wager to prevent the points from being removed from your account.


Bonuses


Virgin offers a 200% welcome bonus, up to maximum £200, on deposits between £10 and £100, with a wagering requirement of four times the bonus. The bonus will be removed upon cashout, so the amount in your account at the time you request a withdrawal will be reduced by the amount of the bonus when you receive your payment.

Here are the most important rules:


Bonus rules
The welcome bonus is a first time sign up bonus that is applied to memberís first deposit only.
The welcome bonus you receive will be 200% of your first deposit, up to a maximum deposit of £100.
By way of example: (a) if you deposit £10, you will receive a welcome bonus of £20, which means that
you will have £30 credit in your member account to use on the website; and (b) if you deposit £100, you
will receive a welcome bonus of £200, which means that you will have £300 credit in your member
account to use on the website. The maximum welcome bonus you can receive is £200.
Expiry: the welcome bonus will expire if you do not use it in its entirety within 30 days from the date it is
credited to your member account.
Wagering requirements: wagering is when you place a cash bet (or wager) on a game.
Wagering requirements apply to the welcome bonus before you can make a cash withdrawal (including,
but not limited to, any cash winnings or deposits related to the applicable bonus) from your member
account.

You must wager 4 times the value of the welcome bonus before you can make a cash withdrawal
(including, but not limited to, any cash winnings or deposits related to the applicable bonus) from your
member account.

Your wagering requirements will be displayed in your “my account” section of the website, where an
example of how much you will need to wager to meet the relevant wagering requirements will be
displayed.
Wagering on different games contributes different amounts towards your wagering requirements. This
means that some games contribute more towards your wagering requirements than other games.
Withdrawal: bonuses are for wagering purposes on the website only and cannot be withdrawn as cash.
You cannot withdraw any winnings won when wagering with your welcome bonus or deposit (or other
amounts) related to your welcome bonus until and unless you have met the wagering requirements of
any active welcome bonus in your member account.



Here is the game weightings table:


GameContribution
Bingo100%
Poker20%
Slots10%
Instant and Casino games
(except where mentioned below)
5%
Roulette Splendide
3D Roulette
Multiplayer Roulette
European Roulette
Roulette Lite
High Stakes Roulette
2.5%
Blackjack
Baccarat
Craps
Video Poker
Streets of Gold
Multiplayer Roulette sidebet
all other games
0%


Slots are weighted at only 10%, so although the basic wagering requirements are only four times the bonus, you would need to wager 40 times the bonus to qualify for a withdrawal when playing slots.

Note that neither blackjack nor videopoker count at all, so it would be best to avoid playing them when the bonus is active.


Overall rating


I rate Virgin Casino at 8 out of 10.

Virgin Casino

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